Please review our FAQs for answers to the most commonly asked questions about Fillaseat. If you have a question that isn't answered here, please contact us at info@fillaseat.com.
What are your membership requirements?
You must be at least 21 with a Valid Nevada ID or Local Military stationed in Southern Nevada with Military ID.
How long is my membership?
Memberships are for one full year from the date you activate your membership, unless otherwise stated. In the event of a local shut down, your account will be placed on hold and you will not lose any time. Memberships are non-refundable and non-transferable.
How many tickets are included with a membership?
There are two types of memberships. A two-ticket membership gives the member the ability to reserve up to two tickets for any available show. A four-person membership gives the member the ability to reserve up to four tickets for any available show.
Can I purchase more than one membership?
Only one membership is allowed per household. Those members with more than one will lose their membership(s).
I only need one ticket per show. Can I purchase a one-ticket membership?
We do not offer one-ticket memberships. You must purchase a two-person membership, but when you make your reservation, you can select just one ticket.
Why do I have to be a “Local” to become a member?
Most shows and venues here in Southern Nevada do not see “locals” as their main market. They would prefer to give tickets away to “locals” who will then share their experience with their visiting friends and family.
Can you tell me what shows you offer now or offered in the past?
Only members can see the shows that are available now. We have agreements with our show partners to not share their name or ticket information with the general public. We can say that we offer a wide range of shows, concerts, sporting events, festivals and more. These shows and events are on the strip, downtown, and throughout Southern Nevada.
Why would shows give away tickets?
There are several reasons for this. They include having a larger audience, which tends to make for a better show. They also know that a person in attendance can turn into revenue with drink sales, merchandise sales, casino sales, etc.
How do I know what shows and events are available?
Once you are a member, you simply log into the website or our App to see what we have available. Tickets are available 24/7, however, on the day of the event, show reservations are cut off by 4pm (sometimes earlier depending on start time of show). You will on occasion get an email letting you know of a new show.
When are new shows and events added?
New shows are added all the time. That is why we suggest that our members check in on a regular basis.
How much notice is given before the date of the show?
About 80% of our shows are listed with 5 – 7 days advanced notice. However, we do get shows and events the same day they are offering tickets.
Who can I take to the show with me?
Each show will have age restrictions. You may take anyone you like who is that age or older. You may take different guests to different shows.
Do you offer a lot of family shows?
Over the past 10 years, we have seen over 25% of our shows are for all ages and considered “family friendly” shows.
How many shows can I see on the same day?
Members are limited to one show per day. This gives our many members the possibility to see a show.
Is there a limit of how many shows I can see during my membership term?
You may see as many, or as few shows are you choose (based on availability).
Can I see the same show more than once?
Once all the members have had the chance to see a show, we will make it available to be seen a second time. If it is an on-going show, it may become available more than two or three times.
Do you have the same amount of shows and events year round?
We have our busy times and our slow times. We are constantly contacting our partners to get as many shows and events as possible.
How do I reserve tickets?
Simply log into Fillaseat on your computer, tablet, smart phone, or using the App. You will see a list of available shows and events. Click on the show you want to see, and then click on the date you want to see it. Finally select the number of tickets.
How do I know that I made a reservation correctly?
There are two ways. Once you make a reservation, you will get an email confirmation with all of the information that you need for picking up the tickets. You can also log into your account and if you see the event listed, you know you are all set.
I did not receive an email confirmation after making the reservation properly. Now what?
If you do not receive an email confirmation with 15 minutes of making a reservation, please check your spam folder. If you still do not see it, log into the website (not the App), then click My Account. Scroll down to the event listing and click on the Icon next to the event. It will open another page with the confirmation email that you can print out.
Do I need the email confirmation to pick up my tickets?
You do not need the email confirmation to pick up your tickets. Your Nevada ID or Local Military ID is all you need.
Can someone else pick up the tickets for me?
The person whose name is on the account must pick up the tickets. All of the tickets reserved must be picked up and used. Failure to use all of the tickets reserved will result in a fine/warning.
Do I have to check in with the venue?
You must be at the venue and check in during the designated time assigned for each event. If you are late for an event and tickets are no longer being handed out, you will be considered a "no show". If someone besides the venue hands you tickets, and you do not check in with the venue, you will be considered a "no show". Pick up times and locations are clearly listed prior to you making a reservation.
Some venues will be emailing your tickets, texting your tickets, or having you log onto a 3rd party App. You must be sure we have your updated and correct email address as well as your cell phone (smart phone).
Can I give away or sell my tickets?
Any member caught selling or giving away tickets will lose their membership immediately without refund.
How do I change or cancel my reservation?
Once you make a reservation you are required to attend that show, with the number of people you requested tickets for. In emergency situations, you may contact us (with notice before the show) for any changes.
What if I make a reservation and do not show up?
Fillaseat has a "Ticket Fine Fee" in which any show a member signs up for and does not attend, that member will have to pay a $20.00 per ticket fine and their account will be frozen until it is paid. This is put into place so members are not taking tickets that someone else could have used.
We have a three-strike policy. If you do not show up for an event you made a reservation for, that is considered a strike. If this is done a three times (even if the Ticket Fine Fee was paid previously), your membership will be cancelled without refund.
Also, if the show that you miss is an "on-going" or "returning" show, you will not be allowed to see that show if it is listed in the future. You will also be banned from getting tickets from that venue or hotel again as well.
How do I reset my password?
Click here to request a new password.
How do I update my account information (ex: Name, email, phone number, etc.)?
Please email us at Info@Fillaseat.com or through our Contact Page and we will make the changes. You can log into your account on the website to verify we have the updated information. Email address and Cell Phone (Smartphone) are important to keep updated since some shows will email or text you their tickets.
Does Fillaseat auto-renew or store credit card information?
Fillaseat does NOT auto-renew or store credit card information. When it comes times to Renew, Extend, or Upgrade your membership, you will be asked to put in your credit card each time.
Can I make payment without using my credit card?
You can email us through our Contact Page for our mailing address. You can send us a check or money order.
Can I upgrade my membership?
If you have the two-ticket membership, you can upgrade to the four-ticket membership by logging into your account and clicking Upgrade.
How do I Renew my membership?
Log into Fillaseat, and then click My Account. You will see a button that says Renew.
Can I renew or extend my membership using a discount voucher from a daily deal?
Current and Previous members may not use “daily deal” to renew or extend their membership. Those deals are for new members only. Fillaseat offers the same discount directly on our site for current members.
How do I cancel my membership?
Your membership will be cancelled on your membership expiration date. However, if you want to cancel it prior to that date, email us and we will cancel it (without refund).
If you have gone through all the FAQ’s and Membership Rules and still have a question, please contact us through our Contact Page.
